1. Protecting your privacy
This Privacy Policy provides information about the personal data that we collect, and how we use and protect that data.
Your privacy is important to us. We comply with the Personal Data (Privacy) Ordinance (Cap. 486) of the Laws of Hong Kong ("PDPO") when handling personal data. The PDPO regulates the collection, holding, processing, and use of personal data and provides rights of access and correction. Detailed information on the PDPO can be found on the website of the Office of the Privacy Commissioner for Personal Data, Hong Kong (PCPD).
We will only use or disclose personal data we hold about you in accordance with this Privacy Policy or as otherwise notified to you.
2. Meaning of words
In this Privacy Policy:
- we, us and our refer to Creative Investment Group Limited, operating under the brand name Mail Boxes Etc. ("MBE"), pursuant to an International Area Licence Agreement for Hong Kong
- personal data has the meaning given in the Personal Data (Privacy) Ordinance (Cap. 486).
3. Your personal data
“Personal data” refers to any data relating directly or indirectly to a living individual, from which it is practicable for the identity of the individual to be directly or indirectly ascertained, and which is in a form in which access to or processing is practicable.
Personal data we may collect and hold includes your name, address, occupation, telephone or mobile number, email address, bank account or credit card details, and any username or password for online accounts.
4. How we use your personal data
We collect personal data directly from you or with your consent. We use and disclose your personal data only for:
- purposes set out in this Privacy Policy;
- purposes you would reasonably expect;
- purposes required or permitted by law; or
- purposes disclosed to you or for which you have consented.
Your personal data may be used to:
- verify your identity;
- design, price, and deliver our products and services;
- assist with subscriptions to our services;
- provide and improve the services you require;
- manage our relationship with you;
- administer, enhance and manage our products and services, including billing and debt collection;
- conduct creditworthiness and fraud checks;
- research and develop our services;
- better understand your needs and improve our service offerings;
- maintain and develop our business systems and infrastructure.
5. Disclosures of personal data
We may share your personal data with employees, agents, contractors, and external advisers for the purposes stated above.
We may also disclose personal data to:
- organisations that verify your identity;
- your authorised agents, advisers, or representatives;
- law enforcement, regulatory or government authorities where required by applicable laws;
- auditors, insurers, or prospective insurers;
- persons necessary to carry out your instructions; and
- other organisations (and their agents) with whom we have arrangements for marketing and service offerings, unless you opt out (see section 7).
In some cases, we may transfer your personal data outside Hong Kong. If we do so, we ensure that the transfer is made in compliance with the PDPO and that proper safeguards are in place.
6. Credit checks
If you apply for credit facilities, we may conduct credit checks by obtaining information from credit reference agencies.
This data helps us verify your identity, assess applications, manage accounts, and recover debts.
We will ensure any collection and use of credit data complies with the requirements of the PDPO and the Code of Practice on Consumer Credit Data issued by the PCPD.
7. Marketing ‘opt out’
If you prefer not to receive marketing communications from us, you may opt out at any time by contacting us at info@mbehk.com.
We will process your request without charge and as soon as reasonably practicable.
8. Personal data of third parties
If you provide us with personal data relating to another individual, you confirm that you have obtained their consent or are otherwise permitted to provide such data.
You should also inform them that:
- we are collecting their personal data;
- the purposes for which the data will be used;
- they have the right to access and correct their personal data.
Please refer them to this Privacy Policy.
9. Maintaining the accuracy of your personal data
We take reasonable steps to ensure that your personal data is accurate, complete, and up-to-date.
If you believe that any personal data we hold about you is incorrect or outdated, please contact us at info@mbehk.com and we will take reasonable steps to correct it.
10. Access to and correction of your personal data
You have the right to request access to, and correction of, the personal data we hold about you, in accordance with the PDPO.
Requests should be made in writing to info@mbehk.com.
We may charge a reasonable fee for processing access requests.
11. Security of personal data
We implement appropriate technical and organisational measures to protect personal data from unauthorised access, processing, erasure, loss or use.
However, no data transmission over the Internet can be guaranteed as completely secure.
12. Cookies on our website
Our website may use cookies to enhance your browsing experience.
Cookies may collect personal data which will be treated in accordance with this Privacy Policy.
You may choose to disable cookies through your browser settings, though this may affect your experience on our website.
13. Changes to this Privacy Policy
This Privacy Policy replaces any prior policies issued by us.
We may update this Privacy Policy from time to time.
The current version will always be available at https://www.mbehk.com/privacy-policy or upon request.
14. Contacting us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact:
Creative Investment Group Limited
Email: info@mbehk.com
Website: https://www.mbehk.com
Address: 54 Jervois str, Sheung Wan, Hong Kong